Frequently Asked Questions
How do you market and promote my villa to potential guests?
We use a variety of marketing channels, including social media, online travel agencies, our own website, as well as creating a standalone website to promote your villa to potential guests. We also work with local partners to increase exposure and drive bookings.
How often do you clean and maintain the villa, and what is included in the maintenance services?
We provide regular cleaning and maintenance services to ensure that the villa is always in top condition for guests. This includes daily cleaning, regular pool maintenance, gardening, and any necessary repairs or maintenance. We can also provide additional services as requested by the villa owner.
What is the pricing structure for your villa management services?
At Next Level Villas, we offer two pricing options for our luxury villa management services. Our full management service, charged at a flat 20% of your villa's advertised rental rate, includes everything from cleaning and maintenance to guest communication and online booking management.
Alternatively, our marketing-only option, charged at 10% of your villa's advertised rental rate, is perfect for villa owners who prefer to handle guest communication and villa management tasks themselves but still want to benefit from our marketing expertise. Both options are designed to maximize your rental income while tailoring our services to your specific needs.
What are the requirements for my villa to be managed by your company?
We welcome all villa owners who are interested in our management services to submit their property for consideration. Our team will work with you to ensure that your villa meets our standards for safety, comfort, and quality, and will provide guidance and support to help you get there.
We offer a free visit and assessment of your property, where we can discuss any necessary improvements or changes to ensure that your villa is up to our standards. Don't hesitate to contact us and submit your villa for discussion – we are always here to help you make the most of your rental property.
How do I communicate with your team regarding my villa and any issues that arise?
We understand that communication and transparency are key to a successful villa management partnership. That's why our team is available to communicate with villa owners at any time via phone, email, or messaging. In addition, we provide regular reports and updates to keep the villa owner informed about the status of their property and any issues that arise.
We also provide our villa owners with access to our villa management tool, which allows them to have full oversight of their property at all times. This tool allows villa owners to view their property's bookings, track rental income, and monitor maintenance and cleaning schedules.
We believe that giving our villa owners full transparency and control is essential to building a strong and successful partnership.
How do you manage bookings and reservations for my villa?
Our team handles all aspects of bookings and reservations for your villa, including responding to inquiries, managing calendars and availability, and processing payments. We use award-winning vacation rental management software to streamline the process and ensure everything is organized and efficient, while providing owners with full oversight of their villa's performance and booking status.
How do you handle repairs and maintenance issues that arise during guest stays?
Our trusted team and network of services are able to handle any issues that may arise during guest stays and quickly address any repairs or maintenance needs.
We understand that maintenance issues can arise unexpectedly, which is why we offer a proactive approach to managing repairs and maintenance tasks.
Outside of emergencies we will always consult with the villa owner before undertaking any repairs or maintenance that exceed a certain pre-determined cost, allowing owners to have control over their property while still enjoying the convenience of our management services.
How do you handle the collection and distribution of rental income?
We handle all aspects of rental income collection and distribution, including processing payments, tracking expenses, and ensuring timely payments to the villa owner. We provide regular reports to the villa owner to ensure transparency and accountability.
What is your process for screening and selecting guests to stay at my villa?
At Next Level Villas, we take great care in screening and selecting guests to ensure that they are a good fit for your villa and will treat it with respect.
Our thorough screening process includes requiring guests to provide identification and payment information. We also have guests sign off on house rules and pay a security deposit or bond to ensure that they are aware of their responsibilities during their stay.
We understand that each villa owner has their own concerns and preferences when it comes to screening guests, and we are happy to work with you to tailor our process to your specific needs.
If you have any questions or concerns about our screening process, please don't hesitate to discuss them with us.